Job Description

Job Title: Collections Associate
Location: Remote

Job Description:

As a Collections Associate on our Collections Team, you will be responsible for reviewing new
and existing accounts pertaining to collections and processing legal documents while adhering
to collections, risk, and compliance requirements. This role will include verifying the accuracy
and processing of legal documents, customer-related files, and other related materials through
reliable sources. Collaborating with internal teams and outside vendors while establishing and
maintaining strong customer relationships.

Preferred experience:

• 1+ years of collections and analyst experience preferably in ecommerce, payments or financial
• services
• Strong data analysis and investigative skills
• Puts a high value on accuracy and completeness of work including case notes, customer due
• diligence, processing legal documents, and fraud investigations
• Has the ability to communicate clearly, and effectively with customers, attorneys, and vendors
• Possesses excellent organizational and time management skills must possess ability to
• prioritize and balance multiple tasks simultaneously while meeting agreed upon deadlines
• A proven ability to learn and adapt to new processes and follow standard operating procedures
• Excellent problem-solving skills
• Thrives in a fast-paced environment
• Independent decision maker with the ability to confidently back up actions
• Ability to verify the accuracy and authenticity of customer-provided information, documents, and
• identification through reliable sources and appropriate verification processes.
• Maintain accurate and complete case notes, customer due diligence records, and legal
• investigations.
• Experienced in handling end-to-end payment processing and posting

Expected Outcomes:

• Conduct due diligence in legal document processing and customer account reviews
• Contact customers as needed regarding delinquent accounts or clarification about verification
• documents
• Successfully able to review and analyze customer accounts and relevant documentation in a
• high paced environment within established SLAs
• Keen eye to detailed tasks and making good judgment decision with minimal supervision in an
• independent environment
• Identify, research and highlight trends relating to collections management
• Thank you in advance for your attention and continued support.

Job Tags

Similar Jobs