Call Center Supervisor job at BroadPath Remote, US

Job Description

Overview:

BroadPath is excited to announce that we are hiring for work-at-home Call Center Supervisor. Join our team and enjoy the flexibility of working from the comfort of your own home. At BroadPath, we believe in assuming the best intentions of others and empowering our employees to use their voices. Grow with a company that is passionate about helping you reach your full potential. Become a part of transforming customer and client experiences through our innovative work-from-home technology.

Responsibilities:

Accountable for the daily, weekly, and monthly activities of all team members
Set priorities for the team to ensure task completion and performance goals such as quality, adherence, service level and average handling times are met
Ensures compliance with policies, procedures, and state and federal regulations
Monitor performance and provide coaching and feedback to team members
Assists the team with escalated calls as needed
Monitors team chat to answer questions and discuss project priorities with the team
Assist Workforce Management in developing and managing schedules
May be managing local and remote team members
Monitor and evaluate team calls on a daily/weekly basis

Qualifications:

Minimum of one year of recent experience as a call center supervisor (preferably managing a healthcare member services team)
Experience managing employee performance including coaching to call center metrics
Must have strong technical skills (Microsoft Windows, keyboarding skills, strong systems aptitude, etc.)
Experience with support channels including telephone, email, and chat
Excellent verbal and written communication skills
High school diploma or equivalent

Diversity Statement:

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation!

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at HR@Broad-path.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.

BroadPath is an Equal Opportunity Employer

We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Job Tags

Work at office, Local area, Remote work,

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