Job Description

**What makes DHL great?** Our People! We know each employee's individual contributions make us the #1 Express Delivery and Logistics Company in the world. **_Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine_** DHL Express is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives. **Start YOUR career with DHL today...** As an **Imports Advisor** , you will be responsible for providinga variety of customer service support duties for customers within DHL's Customer Care Department. They ensure timely and accurate information is provided to customers in a professional manner and responds to inquiries through phone, mail, email, fax, website, and/or face-to-face contact with customers. **RCS:** K **Key Responsibilities:** + Handles customer traces and shipment inquires with the intent of providing customer satisfaction, retention, and/or resolution. + Relentlessly pursues timely resolution on behalf of the customer. + Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer. + Meet all commitments to the customers in terms of follow-up/ongoing communication. + Manages a variety of databases and web[1]based programs to document customer issues, responses, and communications. + Records consistent problem areas. + May provide functional guidance, advice or training to less experienced Customer Care Representatives. + Provide education and effective communication to the customer. + Work with multiple DHL Gateway locations to provide information for clearance and/or clarification for requirements. + Ability to multi-task as there will be high Inbound customer calls, outbound calls placed to customers, along with receiving and responding to customers via email in a timely manner. + Collaborate and assist with all CS functions, supporting global, regional and local targets. + Liaise with other departments and Operations to address issues on service recovery **Skills & Qualifications:** + High School Diploma or Equivalent + 2 years experience in a Customer Contact Centre or Telesales environment + Good oral and written communication, problem solving and interpersonal skills; courteous and clear telephone voice + Excellent software skills (Word, Excel, PowerPoint, etc.) + Excellent software skills (DHL Systems, CSV, GEMA, NTPS) + Excellent communication skills, spoken and written **Employee Benefits & Incentives** DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry They include: + Competitive Pay + Bonus/Incentive Programs + Retirement Savings - 401K with company match + Medical, Dental, Vision, well-being programs + Tuition Reimbursement + Generous Paid Time Off - Starting at 4 Weeks (PT/FT) + Paid Leave + Employee Discount Program + Employee Assistance & Work Life Program + Outstanding training opportunities _DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:_ _

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