Overview:
Respond to customer inquiries via phone and email.
Serve as the primary contact for customers on the client's website.
Embody the client's values of responsibility, quality, and excellence.
Qualifications:
Education: Bachelor’s Degree or equivalent; B2 level English proficiency.
Experience: Minimum 6 months in customer support; call center experience advantageous.
Interpersonal Skills: Customer service orientation, active listening, problem-solving, and emotional intelligence.
Technical Skills: Typing speed of 40wpm with 90% accuracy; proficient in Microsoft Windows and Office.
Able to Write / read / speak mandarin fluently
Assist customers in placing online orders and provide timely support.
Handle payments and confidential information securely.
Proactively support customers to enhance brand loyalty.
Collaborate with team members to improve customer support experience.
Stay updated through training and meet performance indicators.
...all related departments to ensure smooth service. Responding to guest requests for special arrangements (e.g. transportation, restaurant reservations, etc.). Anticipating operational needs and providing the respective support; identifying any key areas of concern...
...income tax planning, corporate compliance, and ASC 740 income tax accounting (either tax provision preparation or audit support) projects.... ...United States? If hired will the candidate req visa sponsorship for employment, now or in the future? (ie: an individual is...
...Pharmacy Patient Advocate What our client is looking for Our client is seeking a Patient Advocate for their Contact Center in Berwyn, PA. This pivotal role serves as the primary point of contact between their client and the stakeholders they support, including patients...
...This position is remote Responsibilities: Work in an Agile/Scrum development environment with an existing data and analytics team to design, develop, test, and support solutions that enable data-driven decision-making across the agency. Lead and...
...Cumming location Dental Office looking for a candidate with EXCEPTIONAL customer... ...Is willing to learn to be both an assistant and administrator with our dental... ...in future. No direct dental experience needed, but it is a plus! Part time or full time can be discussed. Starting...