Incident Manager Job at Alldus International Consulting Ltd, Virginia

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  • Alldus International Consulting Ltd
  • Virginia

Job Description

Our client, an innovator within the federal government industry, is hiring an Incident Manager to join the team remotely on a contract basis. The successful candidate will be responsible for standardizing and optimizing Incident Management processes to enhance consistency and efficiency across all projects and contracts.

Responsibilities

  • Lead a team to swiftly resolve critical IT incidents, ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs).

  • Provide timely and clear communication with business stakeholders and leadership throughout the incident lifecycle, from initiation to resolution.

  • Coordinate and document the sequence of events during incident management calls and meetings.

  • Ensure incident resolution details are accurately recorded in management systems, working with problem management to identify trends and reduce recurring, service-impacting issues.

  • Collaborate with leadership to evaluate organizational skill sets and engage relevant subject matter experts during incident resolution.

  • Maintain and refine incident management processes, tools and templates.

  • Maintain a comprehensive understanding of IT product delivery and operations across various projects.

Skillset

  • US Citizenship required with the ability to obtain a Public Trust clearance.

  • Bachelor’s Degree with at least five years of experience in Incident Management.

  • Strong expertise in Incident Management for government contracts

  • Extensive knowledge of ITIL standards and service delivery best practices.

  • Demonstrated experience in executing Incident Management for large-scale technical service providers.

  • Ability to manage complex incidents while maintaining composure and focus.

  • Exceptional communication, problem-solving and analytical skills.

  • Must be available for on-call rotation.

51066

Job Tags

Contract work, Remote job,

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