Act as incident coordinator.
Contribute to building effective and efficient Incident Management process.
Manage communication with stakeholders including many perspective including:
internal to area/train communication
communication with source systems on fixing quality of data
communication with systems consuming data
Engage with relevant stakeholders to ensure quick restoration and operational stability, including internal DevOps, Operation team members, internal & external stakeholders.
Ensure that incidents are correctly prioritized by Product Managers and Product Owners, by pre-assessing their impact, urgency and severity,
Secure correct and transparent incident and problem reporting,
Drive and coordinate the activities aiming at efficient problem resolution, both through mitigating action and cross-functional root cause analysis,
Drive Incidents and problem tasks-forces, when needed.
Follow-up on related problems to secure permanent fixes, i.e. by driving and facilitating forum for cross-unit maintenance,
Extensive experience in driving incidents and problem tasks-forces,
Experience in IT Operations (either on IT or Business side),
Has an ITIL foundation and experience in how to use it,
Proven ability in stakeholder management and coordination of cross-functional teamwork towards tasks completion,
Demonstrated leadership and analytical skills,
Demonstrated ability to adapt, respond to changes and drive actions,
Experience in preparing reports and other documentation,
Is dependable and willing to speak up even if it is not convenient,
Well-structured and always looking for ways to follow and improve processes,
Knowledge from Financial Crime Prevention area would be an asset,
Professional level of written and verbal communication skills in English is a must.
Nice to have: Knowledge of SAFe framework or other Agile methodology
...for one of the world's largest mapping applications! Tasks are dynamic and improve programs used by millions of people The managing team will work closely to offer support and instructional materials No limits on days or times you can work Automatic qualification...
...Long term Opportunity for Physician Assistant Needed in West Virginia! Approximately 2 hours from East Lynn! We are seeking a dedicated... ...Assistant with a background in Vascular Surgery for a locum tenens assignment in West Virginia . This position is ideal for...
...the best fine dining leaders in the Fort Lauderdale area! A general manager that knows the area and clientele well and has extensive high... ...in a similar role as the business operator of a fine dining restaurant. This is a once-in-a-career opportunity to join an...
...LaSalle Network is working with a lead company in Itasca thatis seeking a detail-oriented Accounts Payable Specialist with NetSuite experience to join their team ASAP! In this role, you will play a vital part in ensuring timely and accurate processing of payments while...
...team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule. We are looking for a Tutor to join our team and teach AI chatbots. You will have conversations with chatbots in order to measure their progress, as well as write...