Job Description

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful IT Desktop Support Analyst do at Fiserv?
As part of Fiserv Technology Services, you will be responsible for providing superior IT support for production floor endpoints manufacturing products for Output Solutions. In addition, you will provide end user computing support and services, working with the latest hardware and software technologies. Technologies include PC, Print, Mobility and telecommunications.  You will utilize system management tools and ITIL Service Delivery processes to deliver first class service and support. Duties may also include application support, participation in projects as needed and utilization of an Incident and Service Request Management system for logging, tracking, and communication of technical support issues. To succeed in this role, you should be an excellent communicator, and be able to build strong working relationships with Fiserv executives and associates.

• Install and support of end user devices including PC’s, LAN/WAN, printers, and other peripherals
• Install, support and maintain PC applications in a Windows 10 Active Directory environment. Software includes Operating Systems, Office 365, Endpoint Security, VPN, System Management tools and various business unit software titles.
• Administration of system management tools and applications such as SCCM, for the purpose of ensuring the secure and reliable operation of technology.
• Maintain proper documentation, as required by the leadership of Corporate Systems, to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.
• Support and participate in the continuous assessment and improvement of the quality of care and services provided.
• Participate in the delivery of project objectives as directed.
• Work closely with Output Solutions architects, technical engineers and business operation leaders to support their needs.
• Performs other duties as required.

What you will need to have:

• 3+ years of experience in a technical support position providing end user computing support.
• 3+ years of experience building, deploying, and troubleshooting PC equipment in a corporate environment.
• Ability to stand for extended periods of time, lifting (up to 40 lbs), & crouching (beneath desks/machines)
• High School/GED Diploma.

What would be great to have:

• Bachelor’s degree in computer science, information systems, or a related field, or an equivalent combination of education, work, or military experience.
• Printer maintenance experience a plus.

Important info about this role:

• In order to be considered, you must be legally authorized to work in the U.S. without need for visa sponsorship, now or in the future.
• Travel is required within 20-mile radius to various Fiserv facilities.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing range of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time off policies, including Recharge & Refuel time for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact  AskHR.US@fiserv.com . Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.

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