Job Description

Description

The IT Support Specialist's role is to ensure proper network and computer operations so that staff members can accomplish organizational tasks and agents can use the company’s network to conduct their business. Given the high level of direct interaction with staff and agents requiring technical support, a strong customer service background is essential for success in this role . In this role, your duties will include network management, training our users in cyber security, manage and configure Microsoft 365 services, manage door access systems, manage the security Software, manage the Voice over IP platform, ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. 

Responsibilities

· Consulting with IT manager and other departments as required.

· Provide support to all staff members via phone, remote connection or in person.

· Provide support to all agents to ensure email connectivity, internet and printer access.

· Visit all offices to provide support as needed.

· Setup Audio and Video equipment for meetings and in conference rooms.

· Troubleshoot email delivery issues.

· Configure, manage and troubleshoot our cloud VOIP system.

· Manage and configure Microsoft 365 services including SharePoint, Microsoft Teams and OneDrive.

· Manage and keep up to date our asset management tool.

· Manage and configure door access systems and cloud base alarm systems.

· Setup, configure and troubleshoot desktop and laptops running Windows or Mac OS Operating systems.

· Setup, configure and troubleshoot personal and office printers.

· Setup emails on email clients and mobile devices

· Record, track and document solutions for future problems

· Manage the company's directory service platform.

· Create and manage users and groups on other web services Including the company's directory. service platform, the antivirus platform, the asset management platform, the MDM platform, the SSO platform, the printer cloud platform, etc.

· Backup and archive mailboxes and other data as required.

· Configure, Manage and troubleshoot office networks.

· Configure and upgrade printer’s cloud software

· Configure and manage the MDM platform

· Configure and manage the SSO platform

· Configure and manage the ticketing system

· Configure and manage email spam filter platform

· Deploy training and phishing campaigns using our cyber security training platform.

· Manage the antivirus platform and ensure all hosts are up to date.

· Training end-users on hardware functionality and software programs.

· Monitoring hardware, software, and system performance metrics.

· Updating computer software, as well as, upgrading hardware and systems.

· Keeping track of technological advancements and trends in IT.

· Be available to provide support after hours and on weekends, as needed.

· Perform other assignments as needed.

· Asist Help Desk Specialist with daily operations as needed.

· Perform other assignments as needed

Requirements

· 1 year of experience as an IT support specialist.

· Extensive knowledge of computer hardware, software, and networks.

· Knowledgeable of Microsoft 365 services.

· Knowledgeable of Zoom phone systems, Meraki systems, Falcon CrowdStrike platform, Fresh Service platform and Okta admin site

· Experience in documenting processes and monitoring performance metrics.

· Extensive application support experience.

· Ability to conduct research into a wide range of computing issues as required.

· Ability to absorb and retain information quickly.

· Ability to present ideas in user-friendly language.

· Highly self-motivated and directed.

· Exceptional customer service orientation.

Job Type & Conditions

· Full time

· Sitting for extended periods of time.

· Driving using your personal vehicle to different offices

· Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.

· Lifting and transporting of moderately heavy objects, such as computers and peripherals.

Benefits

- Medical, Dental, and Vision.

- 401k

- A generous PTO and Holiday calendar.

- Start-up office environment.

- Growth potential.

- Training and development

Job Type: Full-time

MDLV, LLC dba ONE Sotheby's International Realty is an Equal Opportunity Employer; participates in E-Verify and conducts background checks.

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