Hours of Operation: 1:30am- 10:00am
Salary: $86,500 - $108,000 / year
Other Forms of Compensation: Yearly Bonus Incentive
Growth. Opportunity. Excellence.
Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary.
Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry.
Come grow with us. We are Canteen.
The Operations Service Manager will ensure that the branch operations run efficiently and according to all standard operating procedures. You’ll play an important role in ensuring our drivers, warehouse associates, service technicians and associate care center teams are supported and led at the highest level. The ideal candidate should have a strong background in leading teams, customer service, fleet management, safety and warehouse operations. This role is internal facing and is a part of a high functioning team, working closely with the Customer Service Managers and other key branch leaders to ensure that our associates can work in a positive and safe working environment where their needs are met.
• On-site at branch daily, working with internal associates and branch leadership to drive efficient operations
• Leads the team of route drivers, ensuring we maintain appropriate staffing levels with safe, well- trained drivers to meet the needs of our clients
• Serves as the fleet champion for the branch, ensuring key performance metrics in sustainability, finance and safety are achieved
• Leads the associate care center, ensuring the appropriate leader is in place to connect with drivers and daily tasks are completed according to Canteen policy
• Partners with the fresh food and maxis branch leaders to validate compliance with standardized processes, meeting financial targets that drive revenue and effectively manage margin (spoilage/inventory/etc.)
• Works closely with branch leadership to identify opportunities to improve efficiencies and act with urgency to address internal issues to ensure client needs are met within a timely manner
• Collaborate with leaders in warehouse, equipment and building operations to develop plans to grow the business and ensure compliance with company initiatives and processes
• Collaborates regularly with Customer Service Managers to understand their clients' needs and strategically develop customized solutions to grow accounts and retain clients
• Oversee the execution of corporate & regional strategies
• Maintain strong communication, ensuring that all initiatives are completed on time, within budget, aligned with defined objectives and that results are tracked
• Knowledge of systems, equipment & point-of-sales technology and can troubleshoot on-site as needed.
• Knowledge of products, planograms and client preferences
• Knowledge of local/national account restrictions
• Knowledge of all equipment, fleet and technology used by team to run effective routes and operate an efficient warehouse
• Skilled in preparing reports to be used in presentations to associates or leadership
• Coordinate and organize resources in efficient and effective ways to accomplish larger strategies and goals
• Ensure all locations and their equipment follow company policies, procedures, guidelines, legal & safety standards and health & safety legislation
• Individuals will notify a member of Senior Management of any information that would be beneficial in account retention or that may jeopardize the business
• Other duties may be assigned
• Must be highly organized, possess strong written and verbal communication skills, adaptable to change and thrive in a dynamic environment, while maintaining a positive and patient attitude
• Work independently as well as collaboratively in a team environment
• Assertive, yet capable of building and maintaining effective relationships
• High attention to detail and exceptional work quality
• Project management experience is a plus as well as bilingual (Spanish)
• Retail management and merchandising experience is a plus
• Warehouse and purchasing experience a plus
• Willing and able to travel up to 25% throughout the region as required
Apply to Canteen today!
Canteen is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Applications are accepted on an ongoing basis.
Canteen maintains a drug-free workplace.
Associates at Canteen are offered many fantastic benefits.
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here for paid time off benefits information.
Req ID: 1442133
Canteen
ISAAC Warren SMITH
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