Job Description

Founded in early 2008, Fay Servicing is committed to providing innovative servicing solutions for both performing and non-performing mortgage loans. As a specialty mortgage servicer that sees the customer behind every loan, we understand that our customers aren’t loan numbers — they’re homeowners.

Before founding our company, we conducted an exhaustive analysis of the mortgage servicing industry and gained valuable insight into the problems facing mortgage servicers and their customers. With that insight, we set out to build a different kind of servicing company from the ground up.

Come join us on our journey to serve our customers and be the leader in our industry! We are currently looking for a Renovations Sales Estimator to join our Constructive Renovations Team.

Reporting to a member of the Constructive Renovations Leadership Team, the role is responsible for selling services by preparing cost estimates for home renovation projects while working closely with homeowners to understand their needs and budget. The position is responsible for ensuring accurate residential cost assessments, estimates, change orders, scheduling, and quality controls for homeowners/ consumers. The position responsibilities extend to facilitating competitive bids; coordinating with vendors/ subcontractors; managing project budgets; overseeing pricing, photos, and material decks; and communicating with clients and vendors. This role requires a deep understanding of construction processes and cost factors, as well as the ability to effectively communicate renovation considerations to customers.

Additionally, this position is responsible for meeting or exceeding defined sales targets, including selling and upselling services and products that enhance the homeowner’s renovation. The position is responsible for closing the sale of home renovation projects by securing signed contracts and deposits, and ensuring that all homeowners’ expectations are clearly understood and documented.

What you will do:

• Effectively selling services by securing home renovations projects through signed contracts and customer deposits, ensuring that all homeowners’ expectations are clearly understood and documented.
• Identify opportunities to upsell additional services or products that enhance the homeowner’s renovation project.
• Meet with potential clients to discuss project requirements, process, review blueprints and specifications, and answer questions.
• Maintain direct communication with consumers to ensure consistent interactions and adherence to guidelines.
• Conduct risk assessments associated with estimates, identifying potential risks and proposing mitigation strategies to minimize project uncertainties.
• Collaborate with vendors to obtain accurate and competitive pricing for materials and services, ensuring cost-effectiveness.
• Prepare cost estimates for residential constructi0n projects, including labor, materials, equipment, and vendor costs.
• Maintain thorough documentation of all estimates, change orders, and related communications for reference and audit purposes.
• Engage with clients to understand their requirements, address concerns, and provide detailed explanations of estimates to ensure client satisfaction and trust.
• Maintain a current working knowledge of federal, state, and local regulations; ensure audit and control processes are current and followed in compliance with federal/ state requirements.
• Develop domain knowledge of business to include an understanding of short-term goals and long-term strategies for the organization. Role model ethical standards, professionalism, and code of conduct.
• Maintain broad influence through ongoing development of relationships.
• Ensure compliance with Fay’s policies, processes, and practices. Successfully complete all department and company-required training.
• Model Fay’s Values, Operating Principles, ethical standards, professionalism and code of conduct.
• Perform other duties and responsibilities as assigned.

What you will bring:

• High School Diploma or GED Required
• Bachelor's degree in Construction Management, Engineering, or a related field preferred
• Certified Professional Estimator (CPE) or similar credentials, preferred
• 3+ years experience in construction estimation
• 2+ years experience in sales, negotiation and consultation
• 2+ years of customer service in face-to-face settings
• Strong working knowledge of construction methodologies, materials, and labor costs
• Ability to read and understand blueprints
• Experience in construction programs or similar software, preferred
• Strong skills in MS Word, Excel and PowerPoint
• Strong verbal and written communication skills
• Strong listening skills with the ability to facilitate meetings and effectively lead discussions
• Strong interpersonal skills with the ability to develop and maintain effective relationships
• Strong analytical skills: ability to analyze and interpret data to identify opportunities and propose well-developed solutions
• Strong problem-solving abilities: ability to effectively manage through change; agile thinking
• Solid decision-making abilities coupled with sound judgement
• Strong organizational skills; effective time management for self and team
• Ability to effectively prioritize under tight deadlines in a fast-paced, dynamic environment
• Client focused with strong execution skills and results orientation
• Strong attention to detail; strong compliance orientation; high quality of work product
• Collaborative approach to work
• Self-directed; comfortable working with ambiguity and uncertainty

Equity and Inclusion are embedded into our way of working at Fay. We believe that the best ideas come from having a team that is diverse in backgrounds, experiences, and perspectives. We strive to ensure each of our employees feels valued, respected, and included and is presented with equal opportunities to be successful here at Fay. We are proud to be an equal opportunity workplace. The Fay Group and affiliated companies participate in E-Verify. For more information go to . E-Verify is a registered trademark of the U.S. Department of Homeland Security.

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