Job Description

Job Title: Service Delivery Manager
Location: Princeton, NJ (Hybrid)

Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners in a regular interval
Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
Addressing escalations and improving the services through strategical initiatives
Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
Providing periodic major incident metrics reports to the stakeholders
Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.

Job Tags

Full time, Contract work, Part time, Internship, Seasonal work,

Similar Jobs

Superfeet

Director of Global Fulfillment Job at Superfeet

...Who Are We Looking For?Superfeet's Director of Global Fulfillment oversees the end-to... ...consumers worldwide. This role involves managing global distribution networks, optimizing... ...to prevent recurrence. Compliance and Risk Management: * Ensure fulfillment operations...

Rustman Agency

Entry-Level Sales Representative Job at Rustman Agency

&##128640; Entry-Level Sales Representative Remote | 100% Commission No Experience Needed. Just Ambition, Drive, and WiFi. Ready... ...Representative , youll receive full support, flexible work-from-home options, and uncapped commission all while developing valuable...

Cognizant

Entry-level Healthcare Analyst Job at Cognizant

**Entry-level Healthcare Analyst****Position Overview**Cognizant is helping healthcare leaders make the shift-with practical insights, more automation... ...Engineering, Information Systems, Decision Sciences, Data Analytics/Data Science.+ Internship or academic experience...

Haggen Northwest Fresh

Starbucks Barista Job at Haggen Northwest Fresh

...Starbucks Barista at Haggen Northwest Fresh Starbucks Baristas prepare coffee and specialty drinks, efficiently check-out Starbucks guests... ...apply? Flexible schedule to accommodate your needs Paid time off to relax and recharge Comprehensive health, dental, and...

Humana

Lead, Medicaid Ins Product Strategy Job at Humana

**Become a part of our caring community and help us put health first**Humana Medicaid is seeking exceptional candidates to join our Medicaid Insurance Products and Benefits Organization to support the strategic direction and growth of the Medicaid and Duals lines of business...

Service Delivery Manager Job at AIT Global inc., Princeton, NJ

eEZKYTJUZW9KbmxpZGxDdm1RaFB6WE9PL1E9PQ==