Service Delivery Manager Job at AIT Global inc., Princeton, NJ

eEZKYTJUZW9KbmxpZGxDdm1RaFB6WE9PL1E9PQ==
  • AIT Global inc.
  • Princeton, NJ

Job Description

Job Title: Service Delivery Manager
Location: Princeton, NJ (Hybrid)

  • Gathering and understanding customer requirements/SLA's and communicating to Ratings Services owners in a regular interval
  • Reporting Service quality through frequent dialogues and connect with and Ratings Technology and Business stakeholders through feedforward control
  • Addressing escalations and improving the services through strategical initiatives
  • Reviewing, planning, and communicating projects/services that may impact delivery of services to end users
  • When necessary, assist in capturing right details and actions with proper closure of incidents / problem tasks
  • Providing periodic major incident metrics reports to the stakeholders
  • Experience in effective stakeholder management, dealing with multiple stakeholders at varied levels of the organization subject matter experts, functional leads, departmental heads, executives
  • Management of BAU activities, changes and project work across global locations related to Rating Services and Corporate Services where applicable.
  • The goal would be to have SDM work collaboratively with internal stakeholders, customers, and our value stream leads.

Job Tags

Full time, Contract work, Part time, Internship, Seasonal work,

Similar Jobs

Community Health Centers of the Central Coast

Board Certified Family Practice Nurse Practitioner / Physician Assistant Job at Community Health Centers of the Central Coast

 ...Pay: $5,000.00 - $5,736.82 bi-weeklyUnder the general supervision of the Chief Medical Officer, the Physician Assistant / Nurse Practitioner provides primary health care services to patients of Community Health Center.It is the primary purpose of CHC to provide the... 

Blue Ridge Community Action, Inc.

Adult Day Care Worker Job at Blue Ridge Community Action, Inc.

POSITION SUMMARY Responsible for providing supervision and assisting in the daily living needs of participants attending the adult day care center. Duties shall include, but are not limited to the following: ESSENTIAL FUNCTIONS o Maintains a clean, safe, pleasant...

Hyundai of Carmel

Automotive Parts Manager Job at Hyundai of Carmel

The Ed Napleton Automotive Group is looking for our next Automotive Parts Manager. Located at Napleton Hyundai of Carmel, the Automotive Parts Manager is responsible for managing the parts department including the hiring, training and development of parts advisors and successfully... 

Career Group

Personal Assistant Job at Career Group

 ...Brentwood, Los Angeles | $35-$40/hour DOE The role is an indefinite temp assignment with an ASAP start. Role: Part-Time Personal Assistant Supporting: Confidential High-Net-Worth Couple, Two High-Profile Philanthropists Location: Brentwood, CA Pay Rate: $35... 

Newell Brands

Warehouse Supervisor Job at Newell Brands

 ...Ownership & Leadership.The Supervisor will provide training of warehouse personnel to maintain OSHA, ISO and internal requirement and...  ...plans for resource utilization.**Must be willing to work 1st or 2nd shift.**Position Detail - Responsibilities+ Manage people and...