Job Description

Technical Content Operations Manager, Bellevue WA

The Organization

At USAFacts, we believe facts deserve to be heard. We are on a mission to provide a comprehensive and unbiased look at our country by the numbers. Democracy thrives on serious, reasoned, and informed debate. And we’re here for it.

Founded and funded by Steve Ballmer, former CEO of Microsoft, USAFacts answers questions around government spending and outcomes. While these are basic questions, finding the answers is hard. But it’s also pretty exciting. We pull together data from thousands of jurisdictions to normalize, contextualize, and visualize these metrics so the data is approachable and understandable.

Every day, we learn something about our country, how to make complex data understandable, and how to make the American people interested in the numbers. We’re a collaborative group and are always learning from each other, too. The team is mission driven, with no political agenda nor commercial incentive; we do this work purely as a public service.

Oh, and to top it off? USAFacts was named to Fast Company’s List of the World’s Most Innovative Companies for 2024! Learn more about us at usafacts.org and linkedin.com/company/usafacts.

We’d love for you to bring your talents and your curiosity to come make a difference!

The Opportunity

At USAFacts, we are committed to providing unbiased and transparent data about the United States. We are seeking a Technical Content Operations Manager to join our mission-driven team. Our ideal candidate has experience working with complex data or content publishing systems and the ability to drive people, process, and technology in pursuit of operational excellence.

This Technical Content Operations manager will streamline and automate data-driven content production workflows, expanding our ability to publish and update accurate, accessible analysis for our audience This role will work closely with our content, product, data, and engineering teams to identify and implement technology, people, and workflow improvements that lead to content delivery at scale. This role will oversee multiple contractor teams involved in data operations and content production.

Key Priorities & Responsibilities

• Optimize content workflows, automation, and tooling to improve efficiency, ultimately driving increased velocity while maintaining our extremely high bar for accuracy and trust.
• Provide feature requests and requirements to product and engineering teams to improve content production, workflow automation and scaled publishing enhancements and project manage complex feature delivery across our technology stack.
• Debug content production and data update issues, resolving bottlenecks to ensure content production stays on schedule.
• Manage integration of updated government data into content production systems, ensuring updated analysis gets to our audience as quickly as possible.
• Identify and implement third-party software solutions to enhance operations.
• Direct multiple contractor teams involved in data operations and content production ensuring efficiency and quality.

Qualifications

Required Experience and Skills:

• 5+ years in content operations or technical program management
• Data-driven publishing, content technology, or workflow automation with expertise in AI-driven content management, structured data operations, and scalable publishing systems.
• Hands-on experience with cloud-based data environments and python
• Expertise in workflow automation, CMS platforms, and AI-driven content management
• Proven ability to lead cross-functional initiatives impacting people, process, and technology.
• Strong analytical and problem-solving skills
• Excellent communication and organizational abilities
• Education in Computer Science, Data Science, or Information Systems with strong technical skills in cloud-based data environments (i.e., Databricks), and automation

Preferred Experience and Skills:

• In addition to the above, experience with government data, civic tech, or open data platforms
• Additional education in Digital Media, Journalism (with a data focus), or Business Analytics

Compensation & Benefits

Compensation

The starting cash compensation range for the Technical Content Operations Manager role in Bellevue includes a base salary range of $146,900 to $183,600, plus a 10% performance bonus target opportunity.

The base salary maximum for the role is $220,300 per year. Individual pay increases are assessed annually based on multiple factors such as demonstrated skill in the role and context, progress and performance against goals, and increased experience.

Featured Benefits & Perks

• Medical, dental, and vision insurance with employee and dependent premiums entirely paid for by Ballmer Group
• 3 weeks of paid vacation annually
• 11 paid holidays, plus paid days off for the weekdays between Christmas and New Year
• 80 hours of paid sick leave annually
• 401(k) with 6% employer contribution
• 2:1 Ballmer Family Giving Match for charitable contributions, and $50 donation per volunteer hour
• Professional development reimbursement up to $2,000 per year
• Employer-paid life insurance of 3x salary up to $1,000,000
• Fertility and family building benefits, including back-up childcare reimbursement
• Healthcare and Dependent Care Flexible Spending Account (FSA) options
• Parking or transportation (Orca card) up to $250 monthly
• Cash stipend of $300/month (for cell phone, wellness expenses, etc.)
• Identity theft protection

Location & Hybrid Work

The position is based in Bellevue, WA.

Our organization practices intentional hybrid work​. All USAFacts employees are expected to work on-site Tuesdays, Wednesdays, and Thursdays during overlapping core hours of 10:00 am to 3:00 pm. Mondays and Fridays remain flexible work-from-home or office workdays.

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