Customer Care Associate (French) Job at Odoo, Sunnyvale, CA

d0ZSZDNEZWhJM1ZwZlY2aG1BVkR6blNPL0E9PQ==
  • Odoo
  • Sunnyvale, CA

Job Description

Customer Care Associate - French Fluency

This is a hybrid (40% remote and 60% onsite) role in Brisbane, CA.

To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time.

About Odoo

Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps.

Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster.

About the job:

The Customer Care Associate ensures seamless support for a portfolio of customers by addressing inquiries, resolving requests, and fostering satisfaction with the Odoo product. This role emphasizes reactive support, efficient task management, and collaboration with internal teams to enhance the customer experience. You’ll also develop expertise in Odoo software, share resources, and contribute to process improvements, all while maintaining a solution-oriented approach in a fast-paced environment.

Responsibilities

Client Relationship Management:

  • Manage a portfolio of approximately 1,400–1,600 accounts, ensuring efficient and consistent support for all customers.
  • Act as the primary point of contact for customer inquiries, focusing on reactive support rather than proactive upselling or high-touch engagement.

Customer Support:

  • Handle a volume of administrative customer requests with speed and accuracy.
  • Provide clear customer guidance to help maximize their experience of the Odoo product.
  • Maintain excellent communication and customer satisfaction throughout all interactions.

Operational Excellence:

  • Consistently meet performance metrics related to work ethic and task resolution.
  • Utilize tools and processes to manage tasks efficiently in a fast-paced environment.
  • Collaborate with internal teams to escalate and resolve more complex cases as necessary.
  • Develop in-depth expertise in Odoo software to provide knowledgeable and effective support.

Knowledge Sharing:

  • Distribute educational materials and resources to assist customers with self-service options.
  • Actively document and share insights to improve internal workflows and enhance customer experience.

Qualifications and Requirements

  • Bachelor’s degree
  • French fluency (professional or native/bilingual)
  • Exceptional organizational skills and dependability, with the ability to manage workloads efficiently while maintaining punctuality and consistency.
  • Strong verbal and written communication skills, with an adaptable, solution-oriented mindset suited to fast-paced, reactive environments.
  • Basic proficiency with G-Suite applications and customer support tools, and comfort working within standardized processes in high-pressure settings.

Nice to Have

  • Experience in customer support, account management, or related fields.
  • Interest in software products and willingness to learn ERP or SaaS solutions.
  • Ability to improve efficiency in resolving repetitive tasks.

Compensation and Perks:

  • Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits
  • PTO (Paid-time-off), paid sick days, and paid holidays
  • Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals
  • $100 towards a work-from-home office setup
  • Evolve in a nice working atmosphere with a passionate, growing team!
  • Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap!
  • Company-sponsored events for groups of 6+ employees

The estimated annual compensation range for this role is $67,000-$80,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location.

Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Job Tags

Holiday work, Immediate start, Remote job, Work from home, Home office, Work visa,

Similar Jobs

Accenture

Data Science Manager Job at Accenture

Data Science Manager (Accenture LLP; Mountain View, CA): Accenture LLP has multiple openings for the position of Data Science Manager...  ...insights from huge volumes of chaotic data.+ Interpret analytical models, conduct analysis to gain insights into the root of the... 

Marina Sirras & Associates LLC

Commercial Real Estate Leasing Senior Associate Job at Marina Sirras & Associates LLC

 ...Commercial Real Estate/Leasing Senior Associate or Counsel Our client, a top law firm, is seeking a senior associate or counsel to join its dynamic and growing Real Estate practice in their Boston, Connecticut or New York office locations. The estimated salary... 

Nihon-Teppan Co. Ltd

Virtual Assistant Job at Nihon-Teppan Co. Ltd

Organize communication via emails and phone call Provide customer service as first point of contact Organize meetings, travels and accommodations Manage contact lists and organize managers' calendars Create and review customer spreadsheets and keep online records...

Global Channel Management, Inc.

Remote Scrum Master Jr Job at Global Channel Management, Inc.

Remote Scrum Master Jr needs 3-5 years experience as a Scrum Master Remote Scrum Master Jr requires: -Loss Prevention experience...  ...SAFe -Mural, Service Now and PowerBI -PowerPoint -Agile Certified Scrum Master (CSM), SAFe Scrum Master (SSM) Remote Scrum Master... 

China Global Connections

English Teacher Job at China Global Connections

We are looking for an English Teacher for an international school based in Beijing. This is a full-time position starting from the upcoming academic year in August 2025. About the schoolK-12 school in Beijing's Chaoyang District dedicated to cultivating future citizens ...