Implementation Coordinator Job at Nesco Resource, Nashville, TN

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  • Nesco Resource
  • Nashville, TN

Job Description

Shift: 8:00 AM – 4:00 PM CT, Monday – Friday

Travel Requirement: 76% or more, mostly local travel in the Nashville, TN area

Position Summary:

The Hospital Case Management Implementation Coordinator (IC) will support the integration of hospital case management technology into operations, enhancing patient care, streamlining workflows, and improving efficiency. This role acts as a subject matter expert, ensuring clinical staff have access to and can effectively use the software. The IC will provide workflow and system expertise during implementation and go-live periods, supporting training, troubleshooting, and coordination efforts across multiple HCA facilities.

Key Responsibilities:

  • Apply knowledge of software and workflow independently during go-live and implementation.
  • Support case management staff, preceptors, and directors in system usage.
  • Perform initial troubleshooting and escalate system issues promptly.
  • Ensure a standardized approach to training and education.
  • Communicate with all stakeholders to align needs, expectations, and requirements.
  • Assess and improve implementation strategies based on lessons learned.
  • Organize and support onboarding of new team members during implementation.
  • Coordinate facility case management staff and go-live support.
  • Perform other duties as assigned while adhering to company policies.

Must-Have Qualifications:

  • Experience:
  • At least 1 year of implementation experience (software or healthcare-related).
  • Experience with case management technology preferred.
  • Basic knowledge of Electronic Medical Record (EMR) systems (e.g., Meditech, Cerner, Epic).
  • Education:
  • Associate Degree preferred (or equivalent experience).
  • Certifications:
  • Healthcare-related certification (e.g., LPN, EMT) is helpful but not required.
  • Skills & Traits:
  • Flexibility to travel to multiple facilities.
  • Strong organizational and communication skills.
  • Ability to establish effective collaborative relationships .
  • Analytical and critical thinking skills.
  • Comfortable troubleshooting and using case management technology .

Work Environment & Travel:

  • The role requires 76% or more travel to facilities.
  • No direct patient care responsibilities.

Job Tags

Local area, Shift work, Monday to Friday,

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