Location: this role works on-site three days a week in Plano, TX. We will not consider fully remote applicants for this position.
Overview
As a Service Delivery Manager, you will lead the oversight and management of a large, outsourced vendor for our client. You will focus on understanding the vendor contract, ensuring optimal performance, meeting service level agreements (SLAs), and driving excellence in operations. This role is crucial in ensuring effective management, meeting contractual obligations, and optimizing supplier performance.
What is the Impact of this Position?
At K&B Global Services, Service Delivery Management is at the core of our success. We are passionate about process mastery, relentless optimization, and delivering top-tier client satisfaction. We trust our Delivery Managers to be the essential link between business strategy and technical execution, ensuring that both sides of the equation come together for exceptional results. Your expertise will shape the quality of operational work while informing broader client objectives.
Our Delivery Managers anticipate challenges, proactively bridge gaps, and offer strategic counsel to keep us ahead of the curve. In this role, you'll have the unique opportunity to partner with Fortune 500 teams, enabling their success while steering complex projects toward impactful outcomes.
Key Responsibilities
Requirements
Applicants must have the legal right to work in the United States. K&B Global Services is unable to provide visa sponsorship at this time.
K&B Global is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
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